Remote across Canada, this Enterprise Customer Success Manager role centers on IoT platforms, strategic problem-solving, and trusted customer partnerships.
At Samsara, you will support top enterprise customers after implementation, understanding fleet challenges and customizing the Connected Operations Cloud. You will work cross-functionally with Sales, Support, Sales Engineering, and Product. The role focuses on helping physical operations become safer, more effective, and sustainable.

Key Responsibilities

Partner with enterprise customers on fleet challenges and platform customizationCompose success plans with objectives, metrics, timelines,



and barriersOrchestrate executive business reviews with customer decision-makersConduct workflow workshops and recommend operational changesMentor Customer Success and Support teamsRequirements:
Four or more years in senior Customer Success, account management, or consultingExperience supporting technical products;
enterprise SaaS preferredStrong prioritization, emotional intelligence, and problem-solving skillsTrust-building communication with executives, leaders, and software usersBachelor’s degree and willingness to travel up to 25%Bring enterprise customer success, technical understanding, and strategic communication to Samsara’s connected operations customers across Canada.
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📌 Enterprise Customer Success Manager Canada (Winnipeg)
🏢 Samsara
📍 Winnipeg