Guide complex SaaS customer use cases from Canada as a Mid-Senior Technical Program Manager with Guesty, using API literacy and AI tools.
Guesty seeks a Mid-Senior Technical Program Manager to serve as a technical partner for customers. You will navigate intricate Guesty Product challenges, support adoption, and collaborate strategically with Customer Success Management. The position connects technical consultation, training, workflow analysis, and product advocacy.

Key Responsibilities

Lead advanced consultations for complex customer use casesTranslate business requirements into scalable technical solutionsDeliver training that builds client proficiencyIdentify AI tools and automated workflow opportunitiesRepresent customer needs in Product roadmap discussionsRequirements:
At least four years of technical SaaS experienceSolid technical aptitude in complex SaaS environmentsAPI literacy and demonstrated problem-solving abilityStrong communication and presentation skillsProficiency with AI tools, agentic workflows, or LLM automationApply your SaaS expertise, API literacy, and AI automation knowledge to advance Guesty customer outcomes from Canada.
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