Posting Title:Director, Communications & EngagementDepartment:Office of the CEOFull/Part Time:

Job Type
PermanentLocation:VancouverWork Arrangement:Job SummaryBC Financial Services Authority (BCFSA) helps to protect British Columbians during the biggest financial decisions in their lives. s financial services sector, including credit unions, real estate licensees, registered pension plans, insurance and trust companies and mortgage brokers. This includes Indigenous Peoples, women, visible minorities, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity at BCFSA. Comprehensive health and wellness benefits plan Opportunities for personal and career development Defined benefits pension plan They can choose every day where they want to work to be the most effective, from the comfort of their home to our beautiful office in downtown Vancouver. (SUMMARYThe Director, Communications & Engagement is BCFSA’s enterprise leader for communications, engagement, reputation, confidence-building, and communications and engagement capability. Reporting to the Chief of Staff, the Director leads BCFSA's communications and engagement function and is responsible for the communications, engagement, and governance capabilities that support understanding, relationships, trust, and confidence in BCFSA's work. The role ensures communications and engagement support BCFSA's mandate, Strategic Plan, regulatory effectiveness, organizational alignment, and purpose of building and maintaining confidence in British Columbia's financial services sector among consumers, regulated entities, Indigenous Peoples, government partners, other regulatory and jurisdictional counterparts, team members, and other interest holders.



ACCOUNTABILITIESLeads, directs, and builds BCFSA's communications and engagement strategy, communications and engagement governance framework, and enterprise communications and engagement capability. Serves as a BCFSA’s senior communications and engagement advisor and is accoun t able for influencing executive decision-making on enterprise communications, engagement, reputation, confidence-building, and communications risk. Accountable for the development, governance, implement ation, and continuous improvement of the Communications Policy and related communications and engagement standards, practices, frameworks, and governance mechanisms. Develops and maintains communications and engagement frameworks, tools, standards, guidance, and practices that support understanding of BCFSA's mandate, regulatory priorities, decisions, and actions and contribute to trust and confidence in BCFSA's work. Accountable for BCFSA's interest holder engagement and consultation framework, including relationship management, engagement planning, stakeholder intelligence, and the integration of engagement insights into organizational planning and decision-making. Supports effective engagement and dialogue with consumers, regulated entities, Indigenous Peoples, government partners, other regulatory and jurisdictional counterparts, team members, and other interest holders. Oversees reputation management, communications risk,



media relations, issues management, and crisis communications to support informed decision-making and organizational readiness. Accountable for internal and leadership communications that connect BCFSA's strategic direction, external environment, priorities, and decisions to the work of team members and support organizational alignment. Oversees digital communications, analytics, audience insights, performance measurement, and the responsible use of emerging technologies to improve communication and engagement effectiveness. Builds communications and engagement capability across BCFSA through advice, standards, guidance, tools, and leader enablement. Leads and develops managers, professional staff, and branch operations and is accountable for branch planning, performance, resources, and continuous improvement. JOB REQUIREMENTSExpert knowledge of strategic communications, interest holder engagement, reputation management, communications and engagement governance, issues management, and crisis communications. Demonstrated ability to lead an enterprise communications and engagement function and advise executives on complex, sensitive, and high-profile matters. Demonstrated ability to develop communications and engagement strategies, governance frameworks, standards, and organizational capabilities. Strong judgment, political acuity, business acumen, and ability to operate in a regulatory and public-sector environment. Demonstrated ability to build trusted relationships, influence across organizational boundaries, and lead complex engagement initiatives involving consumers, regulated entities, Indigenous Peoples, government partners, other regulators and jurisdictional counterparts, team

📌 Head of Internal Communications (Winnipeg)
🏢 BCFSA
📍 Winnipeg