Job RequirementsIT Production Support Engineer
LocationPCS CA, Toronto
Years of Experience5-7 Years
Job SummaryWe are looking for a proactive IT Production Support Engineer with strong experience in Cloud technologies (AWS) to manage, monitor, and support our critical business applications.
Responsibilities
Provide L2 production support for business applications hosted on AWS platforms.
Monitor infrastructure using cloud-native and third-party monitoring tools.
Automate routine operational tasks using Python, Shell scripting, and Power Automate.
Collaborate with development and cloud engineering teams to resolve incidents and implement preventive measures.
Manage infrastructure provisioning, deployment, and automation using AWS CDK and CI/CD pipelines for release management.
Mandatory Skills




AWS CDK (AWS Cloud Development Kit) – Expert level
AWS Cloud Infrastructure & Platform Services – Expert level
Expert-level proficiency in AWS platform, Robust knowledge of AWS and/or Azure
Hands-on knowledge of Python, Shell scripting, and Power Automate
Maintain and support BI tools such as Power BI and Cognos
Preferred Skills
Familiarity with Git, CI/CD pipelines, and GitHub Copilot
Exposure to AI/ML or Gen AI
Familiarity with Cloudera and Axiom
ITIL Certification or Incident/Problem Management exposure
Deal Breaker SkillAMS
Work Experience5-7Years
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