The Manager of Change Management will play a hands-on role helping teams understand and prepare for changes to processes, technology, roles and ways of working. This role will work with change leaders, business stakeholders, transformation teams and subject-matter experts to identify impacts and turn them into clear, practical actions that support implementation and adoption.
This opportunity is well suited to someone who combines strong analytical thinking with communication and relationship skills and enjoys bringing structure and follow-through to complex change.
Position Responsibilities
Assess change and business impacts
Conduct structured change-impact assessments across processes, roles, responsibilities, capabilities and ways of working.
Gather and synthesize current- and future-state information from stakeholders, process documentation and transformation teams.
Identify impacted stakeholder groups, risks, dependencies and required interventions.
Translating complex process and technology changes into clear implications and actions for employees and leaders.
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Support stakeholder engagement and change execution
Develop stakeholder and engagement activities appropriate to nature and level of change.
Facilitate interviews, workshops and working sessions and ensure decisions and actions are captured and followed through.
Develop clear communications, leadership materials and practically change resources.
Support leaders and change champions in preparing teams for new processes, technology and ways of working.
Enable readiness and adoption




Support readiness assessments and maintain visibility to key actions, risks, dependencies and accountable owners.
Monitor indicators of awareness, preparedness, capability and adoption and highlight areas requiring intervention.
Support implementation and post-launch activities, capturing feedback and reinforcing current ways of working.
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Support transformation and continuous improvement
Partner with process and transformation teams to connect change activities with current-state challenges and future-state outcomes.
Maintain alignment between change activity and broader transformation plans, implementation milestones and priorities.
Bring a continuous-improvement mindset to how change is designed, delivered and sustained.
Capture lessons and reusable practices to strengthen subsequent initiatives.
Required Qualifications
Experience in change management, business transformation, continuous improvement, project delivery or business analysis.
Experience supporting impact assessments, stakeholder engagement, communications, learning or business-readiness activities.
Strong analytical skills with the ability to organize complex information and translate it into clear actions.
Strong communication, facilitation and stakeholder-management skills.




Ability to manage multiple priorities and operate effectively where requirements and solutions continue to evolve.
Experience supporting processes or technology transformation is preferred.
Knowledge of change-management, Lean, continuous-improvement or process-redesign approaches is an asset.
Exposure to automation, digital or AI-enabled transformation and/or financial services is an asset.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-Hybrid
The role being advertised is an existing vacancy.
Giới thiệu về Manulife và John HancockTập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập .
Manulife là Nhà sử dụng lao động không phân biệt đối xửTại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kế

📌 Manager Change Enablement (Winnipeg)
🏢 Manulife
📍 Winnipeg