Senior Site Reliability Engineer, Canada Protected B Full-time Adaptable or Remote That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. Join us to put AI to work for people. As a Senior Site Reliability Engineer supporting our Canada Protected B regulated cloud environment, you will help ensure the reliability, availability, scalability, security, and performance of critical cloud infrastructure and services. You will work across the technology stack, including operating systems, cloud infrastructure, networking, containers, databases, observability, and application services. You will independently troubleshoot complex production problems, participate in incident response, identify root causes, and engineer sustainable solutions that prevent recurrence. A key part of this role is improving the operability of the environment by eliminating repetitive manual work through automation, strengthening monitoring and observability, and continuously improving service reliability. Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status.



This position is part of a 24x5 Site Reliability Engineering operation supporting the Canada Protected B regulated environment. Engineers will be assigned to a fixed day, swing, or overnight shift designed to provide continuous operational coverage Monday through Friday. Each shift includes eight hours of scheduled work and a one-hour unpaid meal period. Adjacent shifts overlap by one hour to enable structured warm handovers, continuity of active incident response, and transfer of operational context. Day Shift: 7:00 AM
- 4:00 PM ET Swing Shift: 3:00 PM
- 12:00 AM ET Overnight Shift: 11:00 PM
- 8:00 AM ET Shift assignments and schedules may be adjusted based on operational coverage requirements. Independently troubleshoot and resolve complex production issues across infrastructure, application, database, network, container, and cloud layers. Participate in and, where appropriate, lead incident management activities, including diagnosis, mitigation, service recovery, and technical coordination during production incidents. Lead or contribute to Root Cause Analysis (RCA) and translate lessons learned into corrective and preventative engineering work. Build and maintain infrastructure and configuration automation using Ansible and Puppet. Administer, operate, and troubleshoot Linux-based production systems at scale. Operate and troubleshoot Kubernetes environments and containerized workloads.



Administer, troubleshoot, and performance-tune relational database technologies, preferably PostgreSQL; MariaDB/MySQL experience is also applicable. Use Git and source-control-based engineering workflows to develop, review, test, and maintain infrastructure and automation code. Troubleshoot network-related issues using strong knowledge of TCP/IP, DNS, IP addressing, routing, load balancing, connectivity, and network security concepts. Use monitoring, logging, metrics, tracing, and other observability capabilities to identify production problems and improve system reliability. Collaborate with application engineering, infrastructure, networking, security, database, and other SRE teams to resolve issues and improve service reliability. Identify repetitive operational work and develop automation that reduces toil, improves consistency, and reduces operational risk. Participate in design and operational-readiness reviews and identify reliability, supportability, and operational concerns before changes reach production. Share technical knowledge, troubleshooting approaches, and operational best practices with other engineers. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years with a Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related technical field or 3 years and a Master's degree; or a PhD without experience; or equivalent/relevant engineeringwork experience, with demonstrated ability to indepen

📌 Senior Site Reliability Engineer-Remote (Winnipeg)
🏢 ServiceNow
📍 Winnipeg