We're looking for a Guest Service Manager who can easily build relationships andcreate a robust "synergy" within our service teams. This guest satisfactionenthusiast will use his or her dynamism and know-how to ensure smooth, efficientcoordination of all our hotel's operations in terms of reception, reservations,night auditing, concierge services and valet parking. He.she is willing to go togreat lengths to ensure the highest level of guest satisfaction.

What You’ll Do

- Actively participate in the management and planning of the hotel staffing,financial and material resources and support major transformation projects.
- Support, coach, develop and manage the performance of service teams throughformal and informal means.
- Ensure guest satisfaction and quality of experience through anticipation ofneeds, timeliness, recognition, and effective complaint management.
- Maintain excellent relations with all members related to the workenvironment: guests, employees, Germain Hotels service center, partners,suppliers, etc.
- Ensure the safety of the premises and people by knowing and deploying (ifnecessary) emergency and crisis management measures,



including in the eventof fire; by disseminating crime trends and by ensuring the hotel's compliancewith the PCI DSS standard.

What You Bring

- Diploma in Hotel Management or equivalent experience
- 3 to 5 years' experience in front desk management
- Ability to solve problems, manage priorities and work efficiently andprofessionally
- Assertiveness and natural ability to communicate (both orally and inwriting), inspire and mobilize teams
- Excellent understanding of budget forecasting based on labor and hoteloperations costs
- Good knowledge of the Office and OPERA PMS, an asset

What We Offer

- Passionate about travel? Take advantage of great rates when you stay withGermain Hotels to travel the country. Again and again
- A work environment that fosters creativity and autonomy - contribute to thegrowth of a company that strives to move you forward and recognizes you forwho you really are.
- Squats help you relax? Get access to a state-of-the-art gym right in yourworkplace.

📌 Guest Services Manager (Quebec City)
🏢 Germain Hotels group
📍 Quebec City