Support premium and VIP customers as a Technical Account Manager at WHC, combining hosting expertise with trusted relationship management in hybrid Montreal work.

Reporting to the Director of Customer Care, you will own technical relationships for assigned accounts. The role covers hosting, cloud, and web infrastructure, with emphasis on secure, reliable operations. You will coordinate complex issues, identify risks, and communicate recommendations to technical and non-technical stakeholders.

Key Responsibilities:

- Serve as technical contact for premium, VIP, and strategic accounts
- Build relationships with technical stakeholders and decision-makers
- Coordinate complex escalations across internal WHC teams
- Lead onboarding, service reviews,



and quarterly business reviews
- Maintain account documentation, health insights, and follow-up plans

Requirements:

- Four or more years in customer-facing technical roles
- Understanding of hosting, Linux, Windows, cPanel/WHM, and networking
- Experience with DNS, email, SSL, backups, and migrations
- Ability to own technical issues through diagnosis and resolution
- Excellent French and English communication skills

Bring technical depth, proactive communication, and account ownership to WHC’s premium customer relationships in Montreal.

📌 Technical Account Manager Montreal
🏢 WHC Worldwide
📍 Montreal