Guide technician teams and guest experiences as an Event Operations Manager, with responsibility for performance, training, service, and development.

This role leads operational staff while reinforcing Encore core values and professional service standards. You will hire, develop, motivate, and train technicians, manage performance-related issues, and ensure team members use company systems effectively. The position also supports client satisfaction and revenue maximization through onsite service.

Key Responsibilities:

- Hire, develop, lead, and motivate technician teams
- Drive career development and technical training efforts
- Manage performance, salary administration, and training issues
- Establish relationships with clients, vendors, and properties




- Maintain polished appearance and service standards

Requirements:

- High School Diploma required; Bachelor’s degree preferred
- Experience supervising workflow and operational team members
- Knowledge of audio-visual equipment in live shows
- Proficiency using computer hardware and software systems
- Ability to work across multiple hotel locations

Bring technician leadership, performance management, and customer service expertise to develop teams and support Encore event operations.

📌 Event Operations Manager Technician Leadership (Edmonton)
🏢 Encore Canada
📍 Edmonton