Lead gaming player operations from Canada with playtesting and community management expertise in a fully remote, part-time contract. Shape a new service offering.

This Managed Services Lead will support multiple game studios across markets. The work combines playtest delivery, player communications, Discord management, moderation, and creator programs. You will also collaborate with customer success, sales, and product teams while developing repeatable service packages.

Key Responsibilities:

- Lead end-to-end playtests for multiple game studios
- Optimize communications using engagement and conversion metrics
- Analyze feedback, sentiment, and playtest performance data
- Manage Discord architecture, moderation, onboarding, and guidelines




- Design scalable service packages, templates, and playbooks

Requirements:

- At least four years in community, player, or live operations
- Hands-on playtest or beta program management experience
- Experience moderating large Discord communities and training teams
- Robust analytical, communication, and organizational skills
- Ability to manage sensitive interactions and challenging conversations

Bring strategic planning and hands-on gaming operations experience to strengthen player relationships across multiple studio accounts.

📌 Managed Services Gaming Operations Lead (Canada)
🏢 Jobgether
📍 Canada