Serve Alan members through bilingual chat and email support in Toronto, using empathy, explicit communication, and sound judgment. Work four days weekly in the office and one day remotely.
As a Customer Experience Specialist, you will support members and business clients while developing healthcare and Alan product expertise. You will collaborate with Operations, Product, Sales, and Insurance. The work combines customer care, process development, and AI-supported service improvement.
Key Responsibilities:
- Answer questions and solve problems through chat and email
- Help customers maximize value from their Alan coverage
- Share customer insights with Product and Operations
- Adapt and create Care processes for Canada
- Support onboarding, hiring, and cross-functional improvements
Requirements:
- At least two years of work experience
- Fluent written and spoken English and French
- Toronto-based or ready to relocate
- Comfort working approximately four days in-office weekly
- Legal authorization to work in Canada
Bring bilingual communication, customer support, healthcare curiosity, and AI-enabled problem solving to Alan's Canadian Care team.
📌 Bilingual Customer Support Specialist (Toronto)
🏢 Alan
📍 Toronto