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The incumbent of this position is responsible for ensuring the delivery and coordination of training functions within the Air Canada Cargo directorate and supporting Cargo Operations. They liaise with Cargo Operations, the Customer Service unit, Dangerous Goods, warehouse personnel, Sales, general management, and external third parties. Furthermore, they are responsible for ensuring training compliance with service level agreements for all Air Canada products, procedures, and processes. The successful candidate will provide assistance to the Trainer – Air Canada Cargo and the Partner – Ground Service Performance – Air Canada Cargo for the delivery of training at various locations.

Responsibilities:

- Ensure the delivery of classroom and virtual training covering all mandatory requirements.
- Supervise and manage all e-learning training to ensure compliance with required standards.
- Ensure the delivery of training on Air Canada operating systems.
- Respond to operational training requirements to include but not limited to the following: Cargo reservations, air waybill data entry, inbound and outbound flight processing, service and system procedures, warehouse procedures and related responsibilities, e-commerce, Air Canada Standard Operating Procedures (SOP), safety, and Dangerous Goods.
- Deliver soft skills training, such as Customer Service.
- Research and develop training material based on local requirements, including: lesson plan, reference guide, handouts, exercises, exams,



and PowerPoint presentations.
- In collaboration with YUL Cargo Training and Development, review company training as needed to meet local and international requirements.
- Collaborate with warehouse work trainers to cover the following: operational equipment, forklift driving, Pristine Condition manual handling techniques, other on-the-job training for new employees.
- Collaborate with and supervise office work trainers to cover the following: reception duties, import and export procedures, load planning (Weight and Balance), other on-the-job training for new employees.
- Manage the onboarding of new employees.
- Assist auditors during station audits.
- Provide training to international stations to ensure compliance with Air Canada Standard Operating Procedures, as needed.
- In collaboration with the Vendor Management team, implement current on-site station procedures and ensure the delivery of required training.
- Work with general sales agents and ground services specialists to provide instructions, procedural information, and guidance.
- Provide support to various stations, particularly for security-related issues.
- Assess needs for new or additional training.
- Perform other training-related tasks delegated by the Trainer – Air Canada Cargo and the Partner – Ground Service Performance – Air Canada Cargo.
- Ensure the safety,



compliance, and efficiency of Cargo Operations by ensuring compliance with regulatory and Company requirements.
- Perform tasks related to Cargo Operations, notably regarding documentation, research, filing, and archiving of various cargo-related files and manuals, preparation of manifests, and processing phone calls.
- Issue transportation documents, cross-border flight manifests, and customs documents.
- Prepare load instruction sheets in accordance with Company procedures and regulations.
- Prepare and supervise import and export shipping activities, and coordinate load planning, weight and balance activities in the warehouse, on the ramp, and cargo handling to ensure safe and punctual departures.
- Manage operational resources, equipment, unit load devices, and flight capacity to meet operational and commercial needs.
- Verify and manage shipments received from agents, freight forwarders, other air carriers, and other concerned parties.
- Identify and report discrepancies or anomalies in documentation to protect the interests of the Company.

Qualifications

- Experience in training delivery, essential.
- At least two years of experience in Cargo, preferably in Operations.
- Excellent knowledge of cargo processes and procedures.
- Willingness to travel to deliver, attend, or develop training.
- Hold a Dangerous Goods Specialist certification or qualification.

Conditions of Employment:

Candidates must be eligible to work in the country concerned at the time an offer of employment is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibilit

📌 Specialist - Training - Air Canada Cargo - ICN
🏢 Air Canada
📍 Canada