Client: Ministry of Public and Business Service Delivery and Procurement - RQ11733

We are seeking a highly experienced Senior Business Analyst with strong expertise in stakeholder engagement, business analysis, organizational change management, training development, and implementation support. The ideal candidate will have extensive experience working with multiple ministries, program areas, subject-matter experts, operational teams, and project stakeholders to assess existing training practices and support the transition to a new training and operating model. The successful candidate will facilitate workshops, gather and analyse business requirements, identify process gaps, assess organizational readiness, develop transition and adoption strategies, and create high-quality training and operational documentation to ensure successful implementation and sustained stakeholder adoption.

Role Snapshot

- Job Title: RQ11733 - Business Analyst - Senior
- Client: Ministry of Public and Business Service Delivery and Procurement
- Work Location: 222 Jarvis Street, 5th Floor, Toronto, Ontario, Canada
- Work Arrangement: Onsite - 5 Days per Week
- Estimated Start Date: November 9, 2026
- Estimated End Date: September 28, 2027
- Business Days: 225.00
- Extension: Probable after the initial mandate
- Hours: 7.25 hours per day
- Security Level: No Clearance Required

Must Have

- Experience engaging diverse ministry stakeholders and building productive relationships across organizational boundaries.
- Experience facilitating workshops, discovery sessions, interviews, working groups, and consensus-based discussions.
- Experience gathering requirements, mapping processes, identifying pain points, and assessing impacts, risks, dependencies,



and readiness.
- Experience developing transition plans, implementation roadmaps, change strategies, stakeholder-impact assessments, and adoption measures.

Description

The Senior Business Analyst partners with multiple ministry stakeholders, program areas, subject-matter experts, operational teams, and project leads to assess current training practices and support the transition to a new training and operating model.

The role combines senior business analysis, facilitation, training development, communications, and change-management expertise to turn diverse and sometimes ambiguous stakeholder input into a practical path forward.

The Senior Business Analyst documents current-state processes and pain points, assesses impacts and readiness, develops transition and adoption approaches, and prepares clear recommendations for leadership.

The role creates and delivers high-quality training and operational documentation, supports knowledge transfer and post-implementation adoption, and monitors feedback and outcomes to improve the model over time.

Success is measured not only by completion of project deliverables, but by stakeholder understanding, sustained adoption, and the ability of ministry teams to operate effectively under the new model.

Experience

- Experience leading business analysis, organizational change,



training, or transformation activities across multiple ministries, programs, or complex stakeholder groups.
- Experience engaging executives, managers, subject-matter experts, operational staff, and end users to understand current practices, challenges, business needs, and readiness for change.
- Experience facilitating workshops, discovery sessions, interviews, working groups, and decision-making discussions that build consensus and produce actionable outcomes.
- Experience documenting and analysing current-state training processes, workflows, roles, pain points, gaps, and dependencies.
- Experience assessing business impacts, stakeholder impacts, risks, dependencies, readiness, and barriers to adoption.
- Experience developing future-state processes, transition plans, implementation roadmaps, change strategies, adoption measures, and mitigation approaches.
- Experience creating training curricula, presentation materials, facilitator guides, user guides, reference documents, process maps, job aids, frequently asked questions, and standard operating procedures.
- Experience translating complex processes, policies, and technical information into explicit, concise, user-friendly content for different audiences.
- Experience delivering instructor-led or virtual training, demonstrations, knowledge-transfer sessions, coaching, and train-the-trainer activities.
- Experience providing post-implementation support, gathering feedback, troubleshooting adoption issues, and improving training content and delivery methods.
- Experience preparing executive summaries, briefing materials, presentations, recommendations, s

📌 – Business Analyst – Senior (Toronto)
🏢 S M Software Solutions
📍 Toronto