Samsung product returns require precise process management, stakeholder communication, and documentation from this Senior Specialist based at Samsung Electronics Canada. SAP/ERP proficiency supports daily execution.

The Senior Specialist ensures timely return requests, appeal processing, and communication among customers, delivery agents, carriers, warehouses, and SECA teams. You will act as a reverse logistics subject matter expert while supporting SOP creation, training, pricing, sales portal improvements, and policy compliance. Customer service and reporting are key parts of the work.

Key Responsibilities:

- Ensure timely processing of return requests and appeals
- Communicate return orders with sales representatives and customers




- Support process improvement across pricing and sales systems
- Assist with SOP creation and process training
- Maintain accurate documentation in Samsung systems

Requirements:

- Post-secondary education or equivalent experience
- One to three years of reverse delivery logistics experience
- Customer relationship management and service skills
- Excellent written and oral communication abilities
- Canadian consumer market familiarity is an asset

Use product returns knowledge, SOP development, customer service, and communication skills to strengthen Samsung reverse logistics processes.

📌 Senior Product Returns Process Specialist (Mississauga)
🏢 Samsung Electronics
📍 Mississauga