Support identity, access, onboarding, and offboarding while resolving employee technology issues through a responsive IT Help Desk service.

This Service Desk Consultant helps maintain user accounts, devices, applications, groups, and access during employee lifecycle changes. The role provides frontline troubleshooting across hardware, software, connectivity, and productivity technologies. It follows least-privilege practices, protects organizational information, and escalates suspected phishing, malware, or compromised accounts.

Key Responsibilities:

- Support employee onboarding, transfers, and offboarding activities
- Prepare and configure technology for new employees
- Maintain user accounts, devices, applications, groups, and access
- Follow identity, data protection,



and cybersecurity standards
- Escalate potential security incidents and compromised accounts

Requirements:

- Two or more years in IT Service Desk or desktop support
- Familiarity with Active Directory and/or Microsoft Entra ID
- Experience supporting Windows environments and end-user technology
- Robust customer-service orientation and clear communication
- Ability to document issues and resolutions accurately

Use identity support, security awareness, troubleshooting, and communication skills to strengthen employee onboarding and Service Desk outcomes.

📌 IT Help Desk Identity Access Consultant (Toronto)
🏢 Eastern Lift Truck
📍 Toronto