Drive partner retention through data-driven prioritization and scaled customer success at Teleperformance's onsite Toronto office, managing high-value accounting portfolios.

As a Partner Customer Success Manager, you will own post-sales relationships across 150–250 accounting, bookkeeping, and advisory firms. You will protect recurring revenue, expand adoption across accounting, payroll, payments, expense management, and accountant solutions, and advise partners through structured success motions. The position combines portfolio stewardship, CRM health monitoring, commercial account management, and domain credibility.

Key Responsibilities:

- Manage a portfolio of 150–250 partner firms
- Execute annual reviews and automated health check-ins
- Monitor signals and intervene when risks emerge




- Drive retention, expansion, and multi-product adoption
- Coordinate escalations with Support, Approvals, and Risk teams

Requirements:

- Three or more years in Customer or Partner Success
- Experience managing 150-plus accounts at scale
- Accounting or bookkeeping knowledge and practice-management understanding
- CRM, customer-success tooling, and analytics proficiency
- Bachelor's degree, college diploma, or equivalent experience

Bring commercial acumen, accounting knowledge, and scaled customer-success expertise to Teleperformance's partner portfolio in Toronto.

📌 Partner Customer Success Manager Toronto (Ottawa)
🏢 Tp
📍 Ottawa