Deliver client service at CIBC's Country Club Mall Wellington banking centre, supporting transactions and digital banking with empathy and transparent communication. Work onsite full-time while helping clients find appropriate products, services, and specialist support for everyday banking.
This Client Engagement Associate serves as a first line of support within CIBC's Personal and Business Banking Team. You'll answer questions, manage account and product needs, complete basic banking product sales, and strengthen relationships through purposeful conversations. The regular schedule totals 37.5 weekly hours, with flexibility for banking centre hours and work across multiple centres within reasonable travel distance.
Key Responsibilities:
- Answer client questions and support everyday account management
- Listen carefully and gather information to resolve issues
- Explain relevant banking products and services
- Support product sales aligned with specific client needs
- Connect clients with appropriate CIBC team members
Requirements:
- Commitment to client experience and meaningful engagement
- Goal-oriented approach with high standards
- Respectful, authentic communication with diverse partners
- Curiosity and willingness to grow banking knowledge
- Flexibility for onsite work, evenings, weekends, and locations
Use empathy, communication, problem solving, and financial products knowledge to strengthen client relationships at CIBC.
📌 Banking Centre Client Service Associate (Nanaimo)
🏢 CIBC
📍 Nanaimo