Support VEG customers through compassionate client services, accurate communication, and payment processing in veterinary emergency hospitals. Your organization helps connect customers, pets, doctors, and nurses.

This Customer Experience Coordinator position centers on personalized service throughout every customer interaction. You will manage calls, emails, and texts, communicate customer needs to care teams, and provide confidential guidance about financial options and end-of-life decisions. Success requires two or more years of customer service experience, advanced computer knowledge, solid communication, and the ability to multitask amid chaos. The schedule may include nights, weekends, and holidays according to hospital needs.

Key Responsibilities:

- Oversee customer communications and document details accurately




- Keep doctors and nurses updated on customer needs
- Provide compassionate financial and end-of-life guidance
- Process payments while protecting personal information
- Capture special moments with customer permission

Requirements:

- Two or more years in a customer service role
- Advanced knowledge of computer and practice management programs
- Highly organized with strong attention to detail
- Positive communication with diverse people and personalities
- Willingness to work in noisy, odorous environments

Use attentive client service, accurate coordination, and compassion to strengthen customer relationships throughout VEG emergency care.

📌 Veterinary Client Services Coordinator VEG (Toronto)
🏢 Veterinary Emergency Group (VEG)
📍 Toronto