Shape exceptional customer experiences as a Retail Assistant Manager at Staples Canada, guiding teams and resolving escalated situations. Build stronger customer partnerships.

In this retail management position, you will coach associates toward customer and sales-focused service. You will engage customers, recommend tailored products and services, and support business relationships. The role combines team development, communication, and operational execution.

Key Responsibilities:

- Engage customers and provide tailored products and services
- Guide teams toward seamless customer experiences
- Maintain daily communication with the team
- Manage performance appraisals and career action plans
- Ensure compliance with policies, privacy, and Health & Safety

Requirements:

- Two to three years of retail management experience
- Direct accountability for sales and service targets
- Customer and sales-focused team leadership experience
- Ability to inspire through communication skills
- Ability to prioritize, organize, and multitask

Use customer experience leadership, communication, and coaching skills to support Staples Canada associates and lasting customer partnerships.

📌 Customer Experience Assistant Manager Retail (Ottawa)
🏢 Staples Canada
📍 Ottawa