You spend part of the week directly at our clients' sites, in Trois-Rivières and the surrounding region, as the hands-on point of contact for their users. The rest of the time you support the service desk remotely.

The hybrid in office IT technician at OKTO Solutions works directly at client premises in Trois-Rivières and the surrounding region a few days a week, then joins the service desk for remote support the rest of the time. The job covers installations, equipment checks, project work and documentation. Applications go to [email protected].

Workstation setup VER-PORT-14 Delivery Monday 8:00

AR Alexandre Roy Sales assistant · three days a week from home

S/N PF3X8K21

Hardware 2 monitors, 27 in · docking station · headset · keyboard and mouse

Windows 11 Pro image and updates22 min BitLocker encryption, key escrowed6 min Managed antivirus and policies4 min OKTO RMM agent enrolled2 min Account, mail and multi-factor9 min Office and home printers7 min Line-of-business software31 min OneDrive synced, folders restored18 min

Ready to deliver 1 h 39 of setup Nothing left to ask for on day one

The role

What does a hybrid on-site IT technician do at OKTO Solutions?

As a hybrid on-site IT technician, you support our clients directly at their facilities a few days per week. You are the point of contact their users see in person: the one who installs the workstation, chases the cable that goes nowhere, and answers the question somebody has been sitting on since Tuesday. On those days you also handle the support and maintenance tasks that cannot be done remotely, and you check servers and network equipment alongside the systems administrators. When you are not on site,



you join the service team to provide remote support through calls, emails, chat and alert handling. The role builds concrete hands-on experience inside a structured managed services environment, and it is based in Trois-Rivières with travel in the surrounding region.

The role is written as one job, not two. What changes from one day to the next is where you are sitting and what you can reach with your hands.

At the client site

- Install, configure and troubleshoot the client's workstations and equipment
- Perform support and maintenance tasks that cannot be done remotely
- Take part in certain project activities as needed
- Check and diagnose servers, network equipment and infrastructure issues, in collaboration with the systems administrators
- Manage hardware inventory and keep the work environment organized
- Thoroughly document interventions and the technical information gathered

On the service desk

- Assist the service desk in resolving client incidents
- Analyse requests to determine their priority and impact
- Apply escalation procedures when required
- Install, configure and troubleshoot software, workstations, peripherals and mobile devices remotely
- Provide clear and professional follow-up with users
- Update internal systems and documentation
- Take part in the on-call rotation based on operational needs




- Collaborate with the infrastructure and project teams

What we look for

Skills, experience and technical knowledge

Field work rewards people who are comfortable being watched while they fix something. The technical list below matters, and so does the ability to explain to a user what you just did, in plain words, before you leave.

- DEC or AEC in a relevant field, or equivalent experience
- Comfortable with MSP support and management tools
- Availability for travel to client sites and for the on-call rotation

Knowledge of deploying, configuring and managing

- Active Directory, DNS and DHCP
- Firewalls, switches and wireless networks
- Microsoft 365 and Exchange
- Windows workstations and servers
- iOS and Android devices
- VMware virtualisation

Field or desk

How does this role compare with the level 1 IT specialist?

Both roles answer users. One does it mostly through a headset, the other does it standing next to the machine a few days a week.

Criterion

Level 1 IT specialist

Where the work happens Client premises a few days a week, then remote support and office days Remote service desk, hybrid once the training period is done

Education DEC or AEC, or equivalent experience DEP, AEC or DEC, or equivalent experience

Technical scope Workstations, servers, network equipment, VMware, iOS and Android devices Workstations, Windows 11, Active Directory, Microsoft 365, VPN, peripherals

Project work Part of the role, as needed Not part of the role

Travel Required, in Trois-Rivières and the surrounding region Occasional, and considered an asset rather than a requirement

Certifications considered assets CompTIA

📌 Hybrid IT Technician (Trois-Rivieres)
🏢 OKTO SOLUTIONS
📍 Trois-Rivieres