Represent AscendRev and client brands from Calgary while managing customer inquiries across phone, web, email, and chat. Shape service operations through proactive customer care.

As a foundational Customer Service Representative, you will help build workflows, CSAT standards, and performance measures. The role combines customer communication, order processing, scheduling, follow-ups, and issue resolution. You will also identify cross-selling opportunities and improve service quality.

Key Responsibilities:

- Manage inquiries through phone, web, email, and chat
- Process orders and maintain accurate customer records
- Schedule appointments and conduct timely follow-ups
- Identify cross-selling opportunities supporting business growth
- Establish workflows,



standards, CSAT initiatives, and performance measures

Requirements:

- Minimum two years of international customer service experience
- Excellent verbal and written communication skills
- Solid data entry, management, and organizational skills
- Exceptional attention to detail, accuracy, and due diligence
- CRM, scheduling tool, and dialer platform experience preferred

Bring customer-first service, accurate data management, and proactive problem-solving to AscendRev's growing Calgary customer operations.

📌 Customer Service Representative Calgary
🏢 Ascendrev Outsourcing Services
📍 Calgary