Support Dentons users through complex technical issues, Active Directory, and software troubleshooting from the Vancouver office. This onsite position requires client-service focus.

Dentons Canada is seeking a Technical Support Specialist with five or more years of End User Support experience. You will provide Windows 11, Microsoft 365, iManage, mobile device, hardware, and software support. The work includes resolving application errors, tracking incidents, and coordinating escalations with firm-wide IT teams.

Key Responsibilities:

- Diagnose and resolve complex technical issues and application errors
- Install and support software and hardware for office users
- Respond promptly to inquiries, requests, and support needs




- Coordinate escalations with IT teams and office management
- Participate in on-call rotation and after-hours support

Requirements:

- Five or more years of End User Support experience
- Proficiency in Active Directory and remote access technologies
- Robust knowledge of Microsoft Office Suite and Windows 11
- Ability to provide emergency support after hours
- Self-directed work with minimal supervision and effective collaboration

Apply your troubleshooting, Active Directory, and end-user support capabilities to Dentons' Vancouver office technology needs.

📌 End User Support Specialist Dentons (Vancouver)
🏢 Dentons
📍 Vancouver