Support colleagues across eight countries from Vancouver, resolving Microsoft 365, Intune, Entra ID, and AWS issues with clear ownership. Keep investment teams productive and secure through hands-on technical support.

As a Global IT Support Engineer, you will be the first contact for technical issues across enterprise cloud and on-premises environments. You will manage incidents, devices, access, and security concerns through resolution. The work combines troubleshooting, communication, scripting, and operational documentation.

Key Responsibilities:

- Resolve incidents and service requests within agreed SLAs and KPIs
- Deploy, patch, inventory, and support end-user devices
- Manage onboarding, offboarding, permissions, and multifactor authentication
- Administer Microsoft 365, Intune, Entra ID,



and AWS services
- Automate support work with PowerShell and approved AI tools

Requirements:

- Enterprise application support experience across cloud and on-premises environments
- Strong analytical and structured troubleshooting skills
- Transparent communication and composure under pressure
- Autonomous, proactive, and ownership-driven working style
- Security-minded approach with scripting and automation comfort

Bring enterprise troubleshooting, cloud administration, and security-minded ownership to Orbis global IT support in Vancouver.

📌 Global IT Support Engineer Vancouver
🏢 ORBIS
📍 Vancouver