Support diverse Vancity members as a Member Experience Banking Specialist with robust digital confidence and attentive financial conversations. Work on-site full-time at the Main Street Community Branch, with schedules potentially including weekends.

This temporary branch assignment centers on making members feel heard, valued, and supported from their first interaction. You will identify needs across everyday banking, borrowing, investments, and protection, then connect members with relevant solutions or specialists. The role suits candidates beginning in financial services or bringing related experience, while requiring accountability, adaptability, and accurate follow-through.

Key Responsibilities:

- Welcome members through genuine, attentive interactions
- Identify financial needs through thoughtful conversations




- Provide advice supporting members' goals and next steps
- Help members use digital banking and online tools
- Follow policies, manage risk, and ensure seamless hand-offs

Requirements:

- High school diploma or equivalent required
- Ability to explain concepts clearly and listen effectively
- Background delivering personalized customer experiences
- Ability to learn CRM and digital engagement platforms
- Multilingual ability or community engagement experience is an asset

Bring confident communication, member-centered advice, digital learning, and accountable follow-through to Vancity's banking team.

📌 Member Experience Banking Specialist (Vancouver)
🏢 Vancity
📍 Vancouver