Receptionist and Technical Support Specialist - Full-time

ABOUT EDIKA

Édika is a Quebec-based company with three decades of experience dedicated to the import and exclusive distribution of high-quality coffee brewing equipment. We offer products of high technical and aesthetic value that are reliable and durable, backed by exceptional service and expertise for an unparalleled coffee experience. We work with renowned brands such as JURA, LELIT, CONTI, and EVERSYS—prestigious brands recognized for their design, performance, and reliability in both residential and commercial settings. Joining Édika means working in a premium environment where expertise, a passion for coffee, and attention to detail are at the heart of every customer experience.

JOB DESCRIPTION

You welcome our customers to our technical service department and are responsible for assisting them from the moment they drop off their espresso machine until it is returned to them. You will provide a professional, personalized, and courteous welcome, while ensuring that the customer experience matches the quality of our products and our service standards. Through your attentiveness, attention to detail, and professional approach, you will help maintain the excellence of our after-sales service.

RESPONSIBILITIES

- Greet customers and handle the intake of their espresso machines for repairs and maintenance.
- Gather the necessary information and perform an initial assessment of the machine.
- Perform certain simple repairs at the counter and relay relevant information to the technical team.
- Follow up on repairs and explain the work performed to customers.
- Contact customers to schedule appointments for repairs and maintenance.




- Advise customers on the use and maintenance of their machines.
- Sell maintenance products, accessories, and coffee.
- Advise customers on products suited to their needs.
- Process payments for repairs, services, and products sold.
- Create and update customer files.
- Enter and track information related to repairs.
- Prepare the necessary documents for machine service.
- Close out service calls and complete administrative tasks related to after-sales service.

PROFILE REQUIRED

- Experience in customer service, sales, or a related field.
- Comfortable with basic manual and technical tasks.
- Ability to learn quickly and understand how equipment works.
- Proficiency in French and English, both spoken and written.
- Proficiency with computers.
- Ability to handle multiple requests at once.

Desired Skills and Qualities

- Good organizational skills and attention to detail.
- Ability to work independently and resourcefulness.
- Good team spirit.
- Clear and professional communication.
- Positive and professional attitude.
- Problem-solving skills.
- Punctuality and reliability.

Education

- High school diploma (DES) or equivalent.
- Technical training or relevant experience in the field is a plus.
- In-house training on espresso machines is provided.

WE OFFER YOU...

- The opportunity to be part of a family-owned business on a human scale, surrounded by experts and coffee enthusiasts
- A pleasant work workplace with premium products and a select clientele
- Ongoing training on our machines and the art of coffee
- Comprehensive insurance coverage: dental, disability, supplemental health, and life insurance
- An employer contribution to your RRSP
- Special prices on all our products

📌 RECEPTIONIST AND TECHNICAL SUPPORT SPECIALIST (Quebec City)
🏢 Édika
📍 Quebec City