Bilingual Disability Case Analyst/Case Manager

Manulife

Remote - Canada Full-time CA$52,650 - CA$87,750 / year

About the role

As a Bilingual Disability Case Analyst/Case Manager, you will guide plan members through illness, injury, and recovery while assessing claims and supporting return-to-work outcomes. This remote role supports clients across Canada. The hiring team will align successful candidates with needs in Absence Management Consultative Services, Short-Term Disability, or Long-Term Disability claims.

Responsibilities

- Manage a dedicated caseload in line with service-level agreements and turnaround targets.
- Respond to emails and telephone calls and complete daily administrative tasks.
- Assess claims based on contractual, medical, and vocational barriers.
- Collaborate with plan members, plan sponsors, treatment providers, and internal partners to support return to work or job resolution.




- Write letters communicating benefit-related information based on analytical reasoning.
- Communicate claim decisions with plan members, including difficult decisions.

Qualifications

- Full bilingual proficiency in French and English is required.
- A college or university degree in a healthcare program, or equivalent work experience, is an asset.
- Ability to make timely, sound decisions under tight deadlines.
- Knowledge of disability management or group perks is an asset; a health-related background is advantageous.
- Comfort handling incoming and outgoing calls, with strong organizational and prioritization skills.

Compensation

Expected annual salary range for the referenced Quebec location: $52,650-$87,750 CAD. Actual compensation may vary based on location and job-related factors. Incentive compensation may also be available.

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