Apply crisis intervention and trauma-informed care knowledge while supporting residents and maintaining safety at The Salvation Army's shelter.

This casual Shelter Support Worker position serves Centre of Hope in Port Hardy, British Columbia. The role provides emotional support, crisis intervention, guest assistance, and facility oversight during assigned shifts. Responsibilities include admissions, policy enforcement, documentation, referrals, medication storage, and communication with shelter leadership.

Key Responsibilities:

- Read HIFIS and staff notes before each shift
- Handle guest admissions, orientations, and rule evaluations
- Respond to crises and liaise with external referral agencies
- Record daily happenings and complete required occurrence reports
- Communicate dietary restrictions and allergies to kitchen leadership

Requirements:

- Minimum one year working in social services
- Trauma-informed care and crisis intervention knowledge is an asset
- Excellent verbal and written communication skills
- Comfort using Microsoft and other computer programs
- Fluent spoken and written English

Use crisis intervention, attentive listening, and qualified judgment to support residents respectfully through shelter services.

📌 Crisis Intervention Shelter Worker (Port Hardy)
🏢 The Salvation Army Canada and Bermuda Territory
📍 Port Hardy