TruStone's London team needs a customer service office administrator skilled in professional communication, organization, and support for insurance advisors.
As Receptionist and Customer Service Administrator, you answer and direct calls, welcome visitors, and oversee front-desk activity. You provide inforce policy administrative support while responding to advisors, colleagues, and external partners. The position also contributes to office coordination and assigned projects under management supervision.
Key Responsibilities:
- Answer telephone calls and direct inquiries appropriately
- Provide friendly, qualified service to visitors and partners
- Build working relationships with carriers, advisors, and colleagues
- Research, evaluate, and adjudicate inforce policy requests
- Participate in related activities and ad hoc projects
Requirements:
- College diploma, university degree, or equivalent experience
- Two years minimum customer service experience
- Knowledge of the insurance industry preferred as an asset
- Experience with Wealthserv, SharePoint, and Microsoft suite
- Independently prioritize and balance multiple tasks or projects
Bring customer service, office coordination, and insurance administration capabilities to TruStone's Receptionist and Customer Service Administrator opening.
📌 Customer Service Office Administrator TruStone (London)
🏢 Empire
📍 London