About New Age Group

For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, cutting-edge solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.

About New Age Group

New Age Group is a leading provider of electronic security, life safety, access control, surveillance, networking, and low‐voltage solutions throughout Ontario. We design, install, maintain, and service security systems for commercial, industrial, institutional, multi‐residential, places of worship, educational, and high‐end residential clients.

We are seeking an experienced Alarm & Security Systems Technician specializing in intrusion alarm systems and ULC‐compliant protective signaling systems. This role is ideal for a highly skilled technician who can independently perform installations, service calls, troubleshooting, inspections, and commissioning of commercial and residential security systems.

Position Summary

The Alarm & Security Systems Technician will be responsible for the installation, programming, service, inspection, troubleshooting, and commissioning of intrusion alarm systems, alarm communicators,



and ULC Protective Signalling Systems as well as Surveillance, Access Control and others.

Key Responsibilities

The successful candidate will have extensive experience with:

- DSC PowerSeries Neo
- Qolsys IQ4
- Alarm.com
- ULC Burglar Alarm Systems
- ULC Fire Alarm Protective Signalling Systems

This position includes both project‐based installations and service work throughout the Greater Toronto Area.

Intrusion Alarm System Installation

- Install, program, test, commission, and service DSC Neo, and Qolsys IQ systems.
- Install and troubleshoot hardwired and wireless intrusion alarm systems.
- Perform panel upgrades, panel replacements, and complete system takeovers.
- Install and commission:
- Door and window contacts
- Motion detectors
- Glass break detectors
- Shock sensors
- Panic and duress devices
- Smoke detectors
- Heat detectors
- Carbon monoxide detectors
- Keypads and touchscreen interfaces
- Alarm communicators

- Verify proper operation of all zones, outputs, communication paths, schedules, partitions, and reporting formats.
- Complete system startup, testing, commissioning, and customer training.

ULC Protective Signaling Systems

- Install, inspect, verify, maintain, and service ULC Burglary and Protective Signalling Systems.




- Configure and test single-path and dual-path communication systems utilizing:
- Cellular
- IP
- Cellular/IP combinations

- Perform signal verification with monitoring stations and supervising stations.
- Complete required testing, inspection, verification, and commissioning documentation.
- Assist with ULC‐compliant system inspections and annual maintenance requirements.
- Coordinate acceptance testing with:

- Electrical Contractors
- Fire Alarm Contractors
- Monitoring Stations
- Consultants
- Authorities Having Jurisdiction (AHJ)

Service & Troubleshooting

- Diagnose and repair alarm system faults and communication failures.
- Troubleshoot:
- Open circuits
- Ground faults
- Device failures
- Communication failures
- False alarm issues
- Programming errors
- Cellular communicator failures
- IP communication issues
- Power supply faults
- Network connectivity issues

- Complete preventive maintenance inspections and service work.
- Respond to emergency service requests when required.

Alarm.com Administration

- Install and activate Alarm.com communicators.
- Configure customer accounts and mobile applications.
- Program notifications, schedules, automation rules, and user permissions.
- Troubleshoot communication and remote access issues.
- Verify alarm reporting and event transmission.

Documentation & Customer Support

- Complete service reports, inspection reports, deficiency reports, and commissioning documentation.
- Maintain accurate device inventories, zone lists, and as‐built information.
- Train customers on system operation and Alarm.com functionality.

📌 Alarm & Service Technician (Vaughan)
🏢 New Age Group
📍 Vaughan