Crisis intervention and guest support define this casual Shelter Support Worker position at The Salvation Army's Centre of Hope. Work occurs on-site in Port Hardy.

This position maintains a safe and secure shelter environment while providing emotional support and responding to crises when required. The successful candidate supports admissions, guest monitoring, policy enforcement, referrals, and accurate documentation. Trauma-informed care, crisis intervention, confidentiality, and professional communication are important in daily interactions.

Key Responsibilities:

- Provide emotional support and crisis intervention when required
- Enforce shelter policies and address guest discipline
- Liaise with welfare, police, parole, and referral agencies




- Read shift notes and communicate relevant guest information
- Inspect property, monitor security, and follow safety procedures

Requirements:

- At least one year in the social services field
- Trauma-informed care and crisis intervention knowledge is an asset
- Related post-secondary education is a strong asset
- Non-Violent Crisis Intervention certification or willingness to obtain
- Robust integrity, confidentiality, and problem-solving skills

Apply crisis response, trauma-informed knowledge, attentive listening, and sound judgment while supporting shelter guests and facility safety.

📌 Shelter Crisis Intervention Worker (Port Hardy)
🏢 The Salvation Army in Canada
📍 Port Hardy