Job Description

Job Description

This role is based in Vancouver, BC. It is hybrid, with 3 days per week in office. We're looking for an IT Administrator to join our team as we enter our next stage of growth. As our IT Administrator, you'll be the first point of contact for IT and run our day-to-day operations, while driving projects forward across several company objectives with little hand-holding. You'll own outcomes, not just tickets, and the role calls for strategic, systems-level thinking: you fix root causes, not symptoms, and treat the whole environment as yours. We use AI heavily as a productivity multiplier, not a replacement for effort, and you'll help lead the way. And IT here isn't tucked away in a back room: you'll be visible, approachable and part of the fun.

Who we are

At Traction Rec, community is at the heart of everything we do. We empower nonprofit organizations like YMCAs, Jewish Community Centers (JCCs), Boys & Girls Clubs of America (BGCA), and Salvation Army Kroc Centers to strengthen their communities through great technology built on the Salesforce platform. By enabling these organizations to deliver their services more efficiently, we help them focus on creating meaningful connections and driving positive change where it matters most. We believe that business is a powerful force for valuable.

As part of this belief, we've committed to the Pledge 1% for the Planet , dedicating 1% of our time, product, profit, or equity to supporting environmental and community causes. This commitment reflects our dedication to creating a positive impact that extends beyond technology.

Our passion for community and innovation has earned us recognition, including:



Salesforce Nonprofit Sales Partner of the Year and ISV Partner of the Year Globe & Mail's Top Growing Companies of 2024 and 2025 Deloitte's Technology Fast 50 winner 2024 Deloitte's Technology Fast 500 winner 2024 and 2025 At Traction Rec, we live our values: Community, Authenticity, Impact, Fun, and Growth.

As a Living Wage Certified employer in British Columbia, we are dedicated to supporting not just the communities we serve but also the people who make it all happen—our team. If you're passionate about making a difference and want to join a company that puts community first, we'd love to have you on this journey with us. Together, let's create stronger, healthier, and more connected communities.

Skills

Traction Rec'rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. For this role, you might have: 3-5 years in an intermediate-to-senior IT support or systems administration role, including administrative and project work Hands-on administration of Google Workspace or other identity providers such as Microsoft Entra ID: SSO, MFA, groups, provisioning and deprovisioning Experience managing Mac and Windows devices with MDM and endpoint security tools Solid security fundamentals: least privilege, password and vault management, security awareness training, patching, and change control Solid networking fundamentals (DNS, VPN, Wi-Fi, firewalls) and a working understanding of cloud networking in AWS or Azure,



including subnetting and network segmentation for compliance A self-directed, "see something, do something" mindset: you manage multiple projects independently and act on problems people haven't reported A service-minded, patient approach: you're a welcoming, supportive resource for colleagues at every level, technical or not Excellent communication skills; you explain fixes in plain language, write clear documentation, and are comfortable coaching non-technical teammates A strong grasp of how a business operates end to end: you know few changes affect just one team, and you plan for the downstream impact of broad changes before you make them Sound judgment and integrity: you resolve root causes, weigh effort against business impact, know when to act and when to ask, and own your mistakes A commitment to continuous learning and growing both personally and professionally Hands-on experience using AI tools in your daily work, treating AI as a productivity multiplier, not a substitute for your own effort and review A working understanding of code and scripting (e.g. Python, PowerShell or Bash), enough to read, adapt and automate; familiarity with containers like Docker or Kubernetes a plus Experience with compliance audits (SOC 2, PCI DSS, HIPAA), Salesforce administration, or workflow automation tools like n8n a plus What You Will Be Doing Working from our Vancouver office 3 days a week as the hands-on IT presence for the team: in-person support, hardware and device setup, office network, A/V, and meeting room tech Monitoring Slack, email, and our support channels for issues, including the ones nobody reports directly, and resolving sign-in, access and everyday tool problems Owning every issue as a closed loop: documenting the problem, symptoms,

📌 IT Administrator (Vancouver)
🏢 Traction Rec
📍 Vancouver