Support University of Toronto clients with Microsoft Office 365 and managed workstation services on the St. George campus in downtown Toronto. Respond to technical needs.

This six-month term position supports standard technology requirements through the Digital Workplace team. You will provide front-line customer support for hardware, software, mobile devices, and audio-visual equipment. The work includes troubleshooting, service requests, deployments, and client follow-up.

Key Responsibilities:

- Respond to end-user service requests promptly
- Listen actively to clients with technical concerns
- Deploy software and hardware using established standards
- Follow up on outstanding technical issues
- Provide orientation on work procedures and practices

Requirements:

- Two-year college diploma or equivalent experience combination
- Minimum two years front-line hardware and software support
- Knowledge of Windows, OS X, iOS, Android, and Microsoft Office
- Excellent communication and customer service skills
- Technical troubleshooting using Internet, knowledge base, and forum resources

Bring customer service, troubleshooting, and Microsoft Office 365 support experience to the University of Toronto's Digital Workplace team.

📌 Technical Support Specialist University Toronto
🏢 University of Toronto
📍 Toronto