Junior System Administrator

Company: Novus Entertainment Inc. Location: Vancouver / Hybrid work arrangement after probationary period Employment Type: Full-Time Department: Technical Operations Reports To: Manager, Technical Operations

At Novus, we reimagine how people connect. Reliable technology starts behind the scenes, with the systems, tools, and infrastructure that support our people and our services. As our Junior System Administrator, you'll provide day-to-day IT support to employees while assisting with the systems and infrastructure that keep Novus' technology environment running reliably.

Who we are Novus is a rapidly growing company offering the best in Internet, TV, and home phone services. We are known for our cutting-edge fibre optic network and provide reliable, high-performance connectivity across the Greater Vancouver area to residential and business customers. We pride ourselves on best-in-class customer service, and our customers are always at the heart of our decisions. We collaborate with an open mind to bring cutting-edge technology to our customers as we continue to strive for success and growth. As a company, we lean into our passion, uniqueness, and diversity by providing an inclusive environment for our employees. We are proud to live, work, and play in the communities we serve, actively giving back through various initiatives throughout the year.

Why you'll love working here

- Established in 1996, we are proudly headquartered in beautiful Vancouver, conveniently located near bus routes and SkyTrain stations.
- We offer a comprehensive advantages package after three months of full-time employment.
- We offer generous education reimbursement and employer-matching GRRSP programs to support your growth.




- Our wellness program is designed to support your overall health and well-being.
- You'll have opportunities for professional development, access to cutting-edge technology, and a supportive, collaborative work culture that embraces continuous improvement.
- It's your birthday Take the day off to celebrate.
- Love dogs? You'll be in good company - there are many roaming the office.
- Our Fun Club will have you socializing with activities throughout the year, and tasty treats on Fridays will satisfy your cravings.

The Opportunity

We're looking for a dependable, curious, and collaborative Junior System Administrator to join our Technical Operations team. In this hands-on role, you'll support the day-to-day operation of our Internet, IPTV, VoIP, server, storage, cloud, and internal IT environments. Working alongside experienced administrators, you'll resolve routine issues, complete scheduled maintenance, document systems and procedures, and build your technical skills through practical infrastructure work.

Our Technical Operations Team

We're a collaborative team that works closely with teams across the company and external vendors to keep essential business systems dependable and secure. Everyone has the opportunity to contribute ideas and take ownership of their work. We value curiosity, thoughtful problem-solving, clear documentation,



and people who enjoy understanding how technology works behind the scenes.

What You'll Be Doing

Internal IT Support & End-User Technology

- Act as a first point of contact for internal IT support requests, including tickets, staff questions, and walk-up issues; triage, troubleshoot, resolve routine problems, and elevate issues that require higher-level administrative access or expertise.
- Prepare, configure, deploy, replace, and troubleshoot staff laptops, desktops, docking stations, monitors, mobile devices, and other peripherals.
- Prepare, configure, deploy, replace, and troubleshoot software, including operating systems and approved software installations using Novus-provided approved management and administration tools.

User Administration & Asset Management

- Perform routine user administration using approved procedures, including onboarding and off-boarding tasks, password resets, account unlocks, MFA assistance, license assignments, and approved account or group changes.
- Maintain accurate hardware and software inventory records, device assignments, and warranty information, and assist with equipment moves, replacements, returns, and basic vendor coordination.

Systems & Infrastructure Support

- Assist with the installation, configuration, and monitoring of Windows and Linux servers within Proxmox, Hyper-V, and VMware virtualization environments by provisioning virtual machines, monitoring capacity, and completing routine administrative tasks under guidance.
- Participate in upgrades, patching, migrations, maintenance windows, and infrastructure projects by completing assigned technical tasks and communicating progress clearly.
- Participate in the

📌 Junior System Administrator (Vancouver)
🏢 Novus Entertainment
📍 Vancouver