About the Role

Our client, a leading telecommunications provider, is actively seeking an experienced Technical Support Specialist with a specialization in networks to join their team in Kimberley, Northern Cape . This role is critical in ensuring the stability, performance, and security of our network infrastructure, as well as providing advanced technical support to internal and external stakeholders. You will diagnose and resolve complex network-related issues, manage network devices, and contribute to network design and optimization.

The ideal candidate possesses a deep understanding of networking protocols, hardware, and software, along with strong analytical and problem-solving skills. This is an excellent opportunity to advance your career within a vital industry and contribute to maintaining seamless connectivity for our customers in Kimberley, Northern Cape . We are committed to providing a challenging and rewarding work environment that fosters innovation and professional growth.

Key Responsibilities

- Provide expert-level technical support for network infrastructure, including routers, switches, firewalls, and Wi-Fi systems.
- Diagnose and resolve complex network connectivity, performance, and security issues.
- Monitor network performance using various tools and proactively identify potential problems.
- Configure, install, and maintain network hardware and software components.
- Implement network security measures and ensure compliance with security policies.
- Respond to network-related incidents and emergencies, providing timely resolution.
- Collaborate with cross-functional teams to troubleshoot and resolve issues affecting network services.
- Develop and maintain network documentation,



including diagrams, configurations, and procedures.
- Assist in the planning and implementation of network upgrades and expansions.
- Provide technical guidance and mentorship to junior support staff.
- Stay current with the latest networking technologies and industry best practices.

Requirements

- Bachelor's degree in Computer Science, Network Engineering, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in network support, administration, or engineering.
- In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF), WAN/LAN technologies, and network security principles.
- Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper, HP).
- Proficiency with network monitoring tools (e.g., SolarWinds, PRTG).
- Relevant certifications such as CCNA, CCNP, CompTIA Network+ or Security+ are highly desirable.
- Strong analytical and troubleshooting skills.
- Excellent communication and interpersonal skills, with the ability to explain complex technical issues clearly.
- Ability to work effectively under pressure and manage multiple priorities in Kimberley, Northern Cape .
- Experience with virtualization and cloud networking is a plus.

Advantages

- Highly competitive salary package and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company matching.
- Generous paid time off and sick leave.
- Opportunities for advanced training and professional certifications.
- Company-provided tools and equipment.
- A dynamic and collaborative work environment.
- Career advancement opportunities within a leading telecommunications company.

📌 Technical Support Specialist (Kimberley)
🏢 Placements24
📍 Kimberley