Serve Albertans in Edmonton as a Contact Centre Advisor, applying strong communication and problem-solving skills within the Alberta Public Service.

With Court and Justice Services, you will provide accurate information about justice programs, services, applications, and resources. This permanent, full time role requires knowledge of policies, procedures, and decision trees. You will support clients through telephone and email inquiries while maintaining accuracy and attention to detail.

Key Responsibilities:

- Screen calls and assess preliminary client needs
- Provide timely information and guidance about justice services
- Refer inquiries to appropriate government and legal bodies
- Respond through telephone and email contact channels




- Support public inquiries at rotating court information kiosks

Requirements:

- High School Diploma and three years of related experience
- Contact centre or customer service environment experience
- Excellent verbal, written, and active listening communication
- Strong research, analytical, and problem-solving abilities
- Sound judgment, organization, and time-management skills

Apply your client service, judgment, and justice information skills as Edmonton's Contact Centre Advisor with Court and Justice Services.

📌 Justice Contact Centre Advisor Edmonton
🏢 Oipc
📍 Edmonton