Shape exceptional customer experiences at Staples Canada as a Retail Assistant Manager, leading service excellence and business customer partnerships. Coach associates to deliver seamless engagement.

As an Assistant Manager, you will guide teams toward customer-first performance and longer-term partnerships. Your work includes engaging customers, resolving escalated situations, supporting sales-focused partnerships, and providing regular coaching. You will also manage performance appraisals and career action plans.

Key Responsibilities:

- Coach teams to provide exceptional customer service
- Handle escalated customer situations with leadership
- Support longer-term partnerships with business customers
- Attract, train, and develop associates
- Manage performance appraisals and career action plans

Requirements:

- Two to three years of retail management experience
- Direct accountability for sales and service targets
- Customer and sales-focused team leadership experience
- Excellent communication and interpersonal skills
- Ability to prioritize, organize, and multitask

Bring customer experience leadership, associate development, and communication skills to Staples Canada's retail management team.

📌 Customer Experience Retail Assistant Manager (Ottawa)
🏢 Staples Canada
📍 Ottawa