Customer service case handoffs depend on accurate notes, organized records, and courteous writing; this assistant role is fully remote. Work full-time while keeping unresolved requests clear.

As a Customer Message Escalation Assistant, you will read existing conversations and determine what another team needs to decide. The work includes recording requested outcomes, prior checks, references, and current status. You will not approve exceptions or invent solutions, and applicants with little experience are welcome.

Key Responsibilities:

- Record customer requests and information already provided
- Describe checks completed and questions still requiring decisions
- Attach replies to existing cases and note changes
- Explain next steps using approved wording
- Distinguish forwarded requests from resolved cases

Requirements:

- Clear written customer service communication
- Careful handling of customer details
- Ability to flag uncertainty instead of inventing deadlines
- Ability to follow priority guidance and procedures
- Direct escalation experience welcome but not required

Use clear writing, precise case notes, and careful judgment to keep customer service escalations actionable for colleagues.

📌 Customer Service Case Handoff Assistant (Kitchener)
🏢 Hrstalentsolutions
📍 Kitchener