Support patients through a Health Services Coordinator position focused on call handling, refill outreach, and document management. Work within Loblaw Companies Limited's patient support operations.

The coordinator responds to customer service inquiries and conducts outbound calls for medication deliveries and pharmacy refills. You will serve patients, caregivers, clinics, pharmacies, and medical professionals while triaging calls to specialized departments. The work includes confidential information, changing customer demands, and cross-training across required activities.

Key Responsibilities:

- Answer incoming inquiries about patient support programs
- Conduct outbound calls for deliveries and refills
- Obtain and document patient information accurately




- Triage calls to clinical and reimbursement teams
- Assist the Manager, Customer Care with projects

Requirements:

- Desire to provide superior customer care
- Excellent written and verbal communication skills
- Solid computer skills in a Windows environment
- Experience with Microsoft Excel and Word
- Availability for rotating shifts between 8 a.m. and 8 p.m.

Apply your call center, customer care, and administrative strengths to patient services coordination, refill outreach, and healthcare communication.

📌 Patient Services Call Center Coordinator (Mississauga)
🏢 Loblaw
📍 Mississauga