Pay Range

CAD $21.00 - CAD $25.00 /Hr.

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dependable, service-oriented Banquet Captain to join our team.

If you're passionate about hospitality, take pride in your work, and enjoy creating positive experiences for guests and associates, we'd love to meet you. As Banquet Captain, you'll play an key role in supporting hotel operations, delivering exceptional service, and helping our team achieve its operational and business goals.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

This position supervises banquet activities and assists in maximizing banquet customer satisfaction by coordinating banquet functions in accordance with the standards of the Hotel Group and the Hotel. The position requires performing the following essential job functions, with or without reasonable accommodation.

- Supervises set-up and service staff to ensure timely, accurate room setup of food and beverage service per client specifications.

- Ensure appealing, creative, and consistent presentation of all food and beverage, including coffee breaks.
- Greet guests upon arrival; retain a visible presence throughout the function; resolve guest complaints and answer questions to customer's satisfaction; review guest check with client after function and obtain signature and payment.

- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

- Assists in training banquet staff in proper setup, serving, and clean-up procedures.
- Coach team to consistently meet or exceed the standards set by the hotel.
- Enforce uniform standards.
- The schedule is flexible per event schedule,



and weekends and holidays are required.
- Oversee the activities of the banquet staff to ensure accurate and timely banquet service.

- Maintains adequate inventory supply levels to meet projected needs.

- Assists in monthly inventory of all banquet supplies – linens, glasses, china, flatware, serving utensils, candles, and decorations; requisitions additional supplies as needed.
- Cleans and stores all equipment in a secure manner.
- Communicate with the Banquet Manager regarding banquet equipment repair or safety issues.
- Responsible for all regular maintenance and cleaning of the banquet area.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- At all times, project a favorable image of the Hotel Group and the Hotel to the public.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EDUCATION / EXPERIENCE:

- High school diploma or equivalent.




- Two years of banquet or food and beverage supervisory experience is necessary.
- Individuals must comprehensively know food and beverage preparations, service standards, guest relations, and etiquette.
- Individuals must have knowledge of the appropriate table settings and service ware.
- Knowledge of all applicable federal, provincial, and local health and safety regulations.
- Ability to operate various food and beverage equipment present at a function.
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately.
- Ability to listen effectively and to speak English clearly to communicate with customers and team members and prepare written complex reports.
- Must have coordinating skills as pertains to determining time, place and sequence of operations or action.
- Ability to analyze information and make effective judgments.
- Licenses or certificates – ability to obtain any government-required licenses or certificates. For example, I have a Washington Health Card, Oregon Liquor Service Permit, Alcohol Service Certification, and a Food Handlers Permit.
- All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

PHYSICAL REQUIREMENTS:

The individual holding this position must be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

- Ability to organize and prioritize work.
- Excellent communication and organization skills are required.
- Perform all duties and responsibil

📌 Banquet Captain (Bowmanville)
🏢 Hotel Equities
📍 Bowmanville