Assess disability claims and support recovery remotely across Canada with Manulife, using bilingual communication and analytical reasoning daily. Guide plan members through illness, injury, and return-to-work decisions.
As a Bilingual Disability Case Analyst/Case Manager, you will manage claims within Absence Management Consultative Services, Short-Term Disability, or Long-Term Disability. The position involves contractual, medical, and vocational assessment, stakeholder collaboration, and benefit communication. You will support clients across Canada from a remote work setting.
Key Responsibilities:
- Manage dedicated caseloads against service-level agreements and turnaround targets
- Assess claims using contractual, medical, and vocational considerations
- Collaborate with plan members, sponsors, providers,
and internal partners
- Communicate claim decisions, including difficult decisions, clearly
- Complete calls, emails, administration, and benefit-related letters
Requirements:
- Full bilingual proficiency in French and English
- Timely, sound decision-making under tight deadlines
- Solid organization and prioritization skills
- Comfort handling incoming and outgoing calls
- Healthcare degree or equivalent experience is an asset
Apply your bilingual communication, claims assessment, and disability management skills as a remote Manulife Case Manager across Canada.