Lead hotel guest services through solid relationship-building, team coordination, and guest satisfaction across reception, reservations, and concierge services. Support smooth, efficient operations.

As Guest Service Manager, you will coordinate hotel operations spanning reception, reservations, night auditing, concierge services, and valet parking. You will manage resources, support transformation projects, and develop service teams. The role emphasizes anticipating guest needs, managing complaints, and maintaining quality experiences.

Key Responsibilities:

- Plan staffing, financial, and material hotel resources
- Support major hotel transformation projects
- Coach, develop, and manage service team performance




- Anticipate needs and manage guest complaints effectively
- Deploy emergency measures and ensure PCI DSS compliance

Requirements:

- Hotel Management diploma or equivalent experience
- Three to five years' front desk management experience
- Ability to solve problems and manage priorities
- Strong oral and written communication skills
- Excellent labor and hotel operations budget forecasting knowledge

Bring hotel operations coordination, team leadership, and guest satisfaction expertise to the Guest Service Manager position.

📌 Hotel Guest Services Manager (Quebec City)
🏢 Germain Hotels group
📍 Quebec City