Own eCommerce client services for ATTN Agency, connecting account communication, budget pacing, and performance strategy across remote digital marketing engagements.

This Account Manager serves as the day-to-day relationship owner for high-growth eCommerce and DTC brands. You translate channel performance into plain language, align paid social, search, video, email, and SMS teams, and manage priorities across accounts. The work centers on client experience, strategic consistency, and reliable project coordination rather than in-platform campaign execution.

Key Responsibilities:

- Maintain proactive communication on priorities, timelines, and next steps
- Document client goals and KPIs for the entire team
- Manage budget changes, approvals, and channel reallocations




- Prepare agendas and lead client conversations
- Route requests and unblock strategists, designers, and copywriters

Requirements:

- 3+ years in agency account management or digital client services
- Experience managing multiple client accounts simultaneously
- Knowledge of acquisition, retention, promotions, and seasonality
- Comfort with budgets, pacing, reporting, and performance interpretation
- Proficiency with ClickUp, Slack, and GSuite

Use client services leadership, performance reporting, and eCommerce understanding to coordinate ATTN Agency's growth-focused accounts.

📌 Ecommerce Client Services Manager (Ottawa)
🏢 ATTN Agency
📍 Ottawa