Junior Application &Integration; Specialist

Company: Novus Entertainment Inc. Location: Vancouver / Hybrid work arrangement after probationary periodEmployment Type: Full-TimeDepartment: Technical OperationsReports To: Manager, Technical Operations

At Novus, we reimagine how people connect. Behind that experience are the systems and technology that help our teams work effectively and deliver for our customers. As our Junior Application &Integration; Specialist, you'll support, maintain, and enhance the platforms and integrations that keep our billing, customer management, and operational processes running reliably.

Who we areNovus is a rapidly growing company offering the best in Internet, TV, and home phone services. We are known for our cutting-edge fibre optic network and provide reliable, high-performance connectivity across the Greater Vancouver area to residential and business customers. We pride ourselves on best-in-class customer service, and our customers are always at the heart of our decisions. We collaborate with an open mind to bring cutting-edge technology to our customers as we continue to strive for success and growth. As a company, we lean into our passion, uniqueness, and diversity by providing an inclusive environment for our employees. We are proud to live, work, and play in the communities we serve, actively giving back through various initiatives throughout the year.

Why you'll love working here

- Established in 1996, we are proudly headquartered in beautiful Vancouver, conveniently located near bus routes and SkyTrain stations.
- We offer a comprehensive benefits package after three months of full-time employment.
- We offer generous education reimbursement and employer-matching GRRSP programs to support your growth.




- Our wellness program is designed to support your overall health and well-being.
- You'll have opportunities for professional development, access to cutting-edge technology, and a supportive, collaborative work culture that embraces continuous improvement.
- It's your birthday Take the day off to celebrate.
- Love dogs? You'll be in good company - there are many roaming the office.
- Our Fun Club will have you socializing with activities throughout the year, and tasty treats on Fridays will satisfy your cravings.

The Opportunity

We're looking for a technically curious, practical, and collaborative Junior Application &Integration; Specialist to join our Technical Operations team. In this junior-to-mid-level role, you'll administer the GLDS BroadHub billing platform, support system configuration and upgrades, troubleshoot production issues,

develop reports and automation tools, and build integrations with internal and third-party systems. Prior GLDS BroadHub experience is an asset, but it is not required as we value strong technical fundamentals and a willingness to learn the platform deeply over time.

Our Technical Operations Team

We're a collaborative team that works closely with teams across the company and external vendors to keep essential business systems dependable and secure.



Everyone has the opportunity to contribute ideas and take ownership of their work. We value curiosity, thoughtful problem-solving, transparent documentation, and people who enjoy understanding how technology works behind the scenes.

What You'll Be Doing

- Support the daily operation and administration of billing and customer management systems, including GLDS BroadHub.
- Maintain system configuration, billing cycles, scheduled jobs, reports, backups, and restore procedures.
- Assist with patches, upgrades, and vendor coordination.

Systems Integration & Development

- Build, maintain, and troubleshoot integrations between internal systems and external platforms.
- Create scripts, reports, utilities, and small applications using PHP, Python, SQL, and shell scripting.
- Work with Linux servers, web servers, databases, APIs, secure file transfers, and application

Monitoring, Troubleshooting & Support

- Monitor system health and investigate billing, provisioning, reporting, and data-related issues.
- Provide technical support related to billing and provisioning systems for internal users.
- Troubleshoot application, database, server, and integration issues methodically and elevate when appropriate.
- Participate in planned after-hours maintenance activities, upgrades, and change implementations as required.
- Participate in an on-call rotation and provide after-hours support coverage to assist with critical production issues when required.

Documentation & Cross-Functional Collaboration

- Maintain clear documentation for procedures, configurations, integrations, and recurring tasks.
- Collaborate with Operations, Finance, Customer Service, Construction, and vendor su

📌 Junior Application (Vancouver)
🏢 Novus Entertainment
📍 Vancouver