Location: 2 Tippett Rd., Floor 4, North York, ON M3H 2V1 (Hybrid: 4 days in office, 1 day from home)

Schedule: Monday–Friday, 11:00 AM – 7:00 PM (35-hour week, one-hour unpaid lunch)

Compensation: $40,000 per year, plus bonus plan and benefits

Who We Are

Polaron is Canada’s largest residential solar company. Every day we help homeowners cut their energy costs and their carbon footprint, and we’re building a cleaner future for the next generation. Our team is energetic, collaborative and inclusive. Everyone here is valued, supported and encouraged to bring their own strengths to the work.

Why This Role Matters

Getting a system installed is only the start of a homeowner’s solar experience. As a Customer Success Specialist, you’ll be the person homeowners rely on after their system is live. You’ll help them understand their energy production, solve problems quickly and get full value from their investment. You’ll also be a key link between our customers and our field and installation teams, and you’ll help shape the reputation of Canada’s leading solar brand.

What You’ll Do

- Be the go-to expert after installation. Answer homeowners’ questions about system performance, monitoring and maintenance.
- Solve problems. Troubleshoot system and performance issues remotely, aiming for first-call resolution, and escalate to in office support when needed.
- Coordinate service. Work with field technicians to schedule maintenance and repair visits so service runs smoothly from start to finish.
- Guide warranty claims. Help customers understand their coverage and move repairs or replacements through the warranty process.
- Teach customers to track their system.



Show homeowners how to monitor production, track their savings and handle basic upkeep.
- Follow up proactively. Check in with customers after installation to make sure everything is running well before small issues become big ones.
- Drive continuous improvement. Spot recurring installation issues and feedback trends, and share them with the installation team.
- Keep accurate records. Document interactions, service requests, warranties and resolutions in our CRM.

What You Bring
- 1+ years of customer-facing experience in a call centre, loyalty, retention, banking or telecom role
- A clear, friendly communication style, including the ability to make technical topics easy to understand
- A problem-solver’s mindset, strong attention to detail and solid organizational skills
- Comfort with CRM software and Google Workspace
- A customer-first attitude and the ability to stay calm and adapt in a fast-paced environment
- High school diploma or equivalent

Nice to Have
- A degree, diploma or certification in renewable energy or a technical field
- Basic knowledge of solar technology or the energy industry

No solar background? No problem. We provide full technical training.

What We Offer

- Health and dental benefits after 3 months
- Bonus plan that rewards strong performance
- Paid time off
- Hybrid schedule, with one work-from-home day each week
- Full training in solar technology and troubleshooting
- Growth potential in one of Canada’s fastest-moving clean energy sectors
- Meaningful work, helping homeowners make the switch to clean energy

Polaron is committed to an inclusive, barrier-free hiring process. Accommodations are available on request at any stage of recruitment.

📌 Customer Success Specialist (North York)
🏢 Polaron Energy
📍 North York