Work Location: 10 Sherbrooke Street West, Montreal, Quebec H2X 4C9

Employment Status: Full time

Salary: $26.70 per hour

About HOTEL10

Housed in a building that blends historic charm with contemporary design, HOTEL10 is a truly unique boutique hotel offering guests an authentic experience of Montreal's vibrant culture.

Ideally located on Sherbrooke Street, at the corner of Saint-Laurent Boulevard, HOTEL10 is in the heart of the action, just steps away from the Quartier des Spectacles. Easily accessible by public transportation, the hotel offers exciting career opportunities within a young, dynamic, and professional team.

Reporting to the Front Office Manager and Front Desk Supervisor, the Front Desk Agent is primarily responsible for managing reservations while providing professional, courteous, and exceptional customer service. The successful candidate may also be required to support front desk operations based on the hotel's operational needs.

Key Responsibilities

- Handle and manage reservations received by phone and online.
- Verify the accuracy of reservations and ensure proper follow-up in the hotel's property management system.
- Coordinate guest check-ins and check-outs.
- Welcome guests and provide information about the hotel's facilities and services.
- Assist guests by providing information and recommendations about Montreal's tourist attractions and activities.
- Ensure the accuracy of financial transactions recorded in the hotel's computer system.
- Process guest payments and ensure all transactions are accurate and properly recorded.
- Collaborate with the front desk team to ensure smooth daily operations.
- Perform additional front desk duties as required to support the hotel's operational needs.

Qualifications And Skills

- Diploma of Vocational Studies (DVS) in Hotel Reception or any other relevant educational background.
- Minimum of one (1) year of experience in hotel front desk operations and reservations management.




- Strong computer skills and good knowledge of the OPERA Cloud property management system.
- Excellent command of both French and English, written and spoken.
- Excellent communication and interpersonal skills, with a strong commitment to customer service.
- Good knowledge of Montreal's tourist attractions, activities, and local amenities.
- Professional appearance and demeanor.
- Strong attention to detail, professionalism, discretion, reliability, and excellent interpersonal skills.
- Excellent organizational skills and the ability to prioritize tasks effectively.
- Ability to multitask efficiently while consistently delivering high-quality guest service.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.

Language: Bilingualism (French-English) is required for this position, as we serve an international clientele.

Who are we

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.

Why join our team

Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more.

We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges, and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.

📌 Front Desk Reservations Agent (Montreal)
🏢 HOTEL 10 Montréal
📍 Montreal