Role Overview

We are seeking a reliable, technically skilled Desktop Support Engineer to provide on-demand, in office IT support for enterprise clients. This role involves responding to service requests and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client site.

This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

● Provide on-site desktop and IT support for end users at the client location.

● Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.

● Install, configure, and maintain hardware, operating systems, and enterprise software .

● Support network connectivity issues, including LAN troubleshooting.

● Assist with device setup, replacement, and hardware installations.

● Perform basic network troubleshooting using console access when required.

● Document service activities and communicate updates to the service delivery team.





● Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

● Strong knowledge of Windows operating systems and desktop environments

● Experience in hardware troubleshooting and replacement

● Basic understanding of networking (LAN connectivity, switches, routers)

● Ability to diagnose and resolve desktop, printer, and peripheral issues

● Good communication and customer service skills

● Ability to work independently in onsite support environments

Tools Required to Carry

Engineers must carry the following tools while attending onsite support requests:

● Windows Laptop

● LAN Cable

● Console Cable

● Screwdriver Toolkit

● Basic IT troubleshooting tools

Work Model

● On-demand / field support role

● Work assignments will be shared by the Service Delivery Team

● Engineers will be contacted via phone or email when support is required

● Engineers will receive site location, SPOC details, and reporting time before each assignment

● No guaranteed number of working hours

📌 IT Desktop Support Engineer(On call Demand Based Role) (Charlottetown)
🏢 Axiom Technologies
📍 Charlottetown