Job Summary

Responsible for providing supervision and work direction to a designated group of accounts receivable Clerks and performs assigned accounts receivable duties including account analysis; maintains patient accounts,

processes patient billings and claims, follows up on billing errors and delinquent accounts and prepares adjustments according to established procedures, as required.

Duties/Accountabilities

- Supervises between three to ten designated employees by performing duties such as scheduling,

coordinating and assigning tasks, coordinating work assignments and determining workflow to meet department deadlines and compliance with established standards; coordinates work schedules for assigned staff related to phone coverage, vacation, sick leaves and staffing levels; provides input into designated employee interviews and performance reviews as assigned.
- Evaluates employee performance and determines related training and orientation requirements as

required; assists in the development of department’s policies and procedures; acts as a resource for other staff members according to established procedures and standards for assigned or designated projects.
- Reconciles designated accounts by analyzing, reviewing, extracting and interpreting information;

identifies problems and discrepancies such as imbalance of monthly statements and examines documents to determine the reasons for problems and discrepancies; resolves discrepancies by taking corrective action; prepares journal entries and required forms to balance General Ledger, as required.
- Reviews the aged trial balance for outstanding accounts and follows up on delinquent accounts by

performing duties such as initiating telephone contact or written correspondence, following re-billing procedures and utilizing system notes,



as per established procedure.
- Resolves bank rejections of direct deposit payments such as incorrect or closed accounts by contacting

and verifying personal information; coordinates preparation of and reconciles various submission documents for the Manager’s review.
- Processes billings and claims by electronically submitting, printing, checking and adjusting as required;

bills, claims and issues statements for patient and other similar accounts; reconciles account balances by matching information such as invoices issued, payments received and refunds, identifying differences and rectifying variances by preparing adjustment/reversal information such as journal vouchers and credit balance refunds.
- Maintains patient accounts by reviewing and checking information related to the patient account;

processes required adjustments such as preparing vouchers or refunds and posting from journal to the Accounts Receivable ledger.
- Responds to patient inquiries in person or by telephone by providing written or verbal responses;

prepares claim forms and itemized statements for patients as required.
- Records and reports statistical and financial information related to accounts receivable to the supervisor

as required.
- Performs other related duties as assigned.

Qualifications Education, Training & Experience Grade 12, successful completion of a recognized accounting course, and three (3) years’ recent related experience or an equivalent combination of education, training and experience.

Skills & Abilities l Ability to keyboard at 45 wpm l Ability to communicate effectively both verbally and in writing l Ability to deal with others effectively l Physical ability to carry out the duties of the position l Ability to supervise l Ability to organize work l Ability to operate related equipment.

📌 Lead Clerk, Accounts Receivable RCH (New Westminster)
🏢 Provincial Health Services Authority
📍 New Westminster