Operations Coordinator

This is a full-time, hourly chance with Monday–Friday work days. This role will be hybrid with the expectation that this individual be in the Denver office at least two days per week if within the 50-mile radius threshold or three days per month if outside the 50-mile radius threshold.

Warehouse Anywhere provides self-storage solutions for businesses looking to centralize the administrative requirements to manage their storage assets nationwide. Our team enables the seamless management of your storage units regardless of location. Powered by our proprietary technology, our solution saves your organization time, money and creates efficiencies for your operations, procurement and sales teams.

We are seeking an Operations Coordinator to join our Client Operations team. This role is the first line of customer support for storage sourcing, lease coordination, access changes, payment workflows, and day-to-day ticket queue management.

Operations

Coordinators communicate with customers and storage providers, document every interaction in Freshdesk, and execute on customer requirements with accuracy, professionalism, and strict attention to data security. This position reports to the Team Lead, Client Operations.

Key Responsibilities

Communication & Customer Support

- Handle inbound and outbound helpdesk phone calls and emails from customers and self-storage providers in a professional, customer-first tone.

- Act as the first line of contact for customer and storage partner needs, including answering incoming calls and supporting customers through the Store-y customer portal.

- Document all communications in Freshdesk accurately and in a timely manner.

Sourcing & Lease Coordination

- Source and lease appropriate storage locations across the United States that meet customers’ business requirements,



using Warehouse Anywhere’s CRM, web research, and outbound calls.

- Coordinate new and existing storage leases, lease transfers, vacates, rate adjustments, and access changes.

- Send proposals to customers for sign-off and follow through to execution.

- Open the mail and process mail-related customer requests as part of daily team responsibilities.

Queue & Ticket Management

- Manage Freshdesk help-desk tickets and emails promptly, in line with team SLAs.

- Maintain active presence in queue during business hours and collaborate with the team to balance daily workload.

- Escalate tickets that exceed individual scope to the Senior Client Operations Coordinator or Team Lead with clear context and recommended next steps.

Issue Resolution

- Identify and research the nature of customer issues to determine appropriate resolutions.

- Use training materials, SOPs, and canned responses to respond efficiently and consistently.

- Escalate to the Senior Client Operations Coordinator or Team Lead when an issue is non-standard or customer-impacting.

Secure Data Handling

- Follow strict discipline on secure handling of customer payment information — use ShareFile correctly and never receive or transmit card data through insecure channels.





- Verify payment status in Brex/transaction history before taking action; maintain account/card hygiene by confirming whether an existing card is on file before creating a new one (one card per space).

- Adhere to all documented security and compliance procedures.

Documentation & System Hygiene

- Keep systems such as Monday.com, WA Infocenter, Freshdesk, CRM, and the Store-y customer portal continuously updated.

- Document customer requirements, decisions, and follow-ups clearly so any team member can pick up the file.

- Update rate-increase information and access changes promptly and accurately.

Team Collaboration

- Participate actively in team meetings, share best practices, and provide backup coverage for team members when needed.

- Engage in training, shadowing, and continuous-improvement activities.

- Communicate proactively with the Team Lead about volume, blockers, or coverage gaps.

Qualifications

- High School Diploma or GED required.

- A minimum of 1 year of related experience (e.g., customer service, account coordinator, leasing coordinator, sales) is preferred.

- Excellent written and verbal communication and interpersonal skills.

- Ability to thrive in a fast-paced, ticket-driven environment.

- Strong problem-solving abilities and attention to detail.

- Demonstrated discretion and reliability when handling sensitive customer or payment data.

- Ability to work independently and as part of a team.

- Proficiency in cloud-based project management and collaboration tools.

- Willingness and ability to occasionally work overtime during periods of high volume.

Preferred Attributes

- Experience in self-storage, property management, logistics, or a tech-enabled operations environment.

- Familiarity with Freshdesk, Monday.com, CRM tools, or similar workflow platforms.

- Experience supporting customers through a new platform or portal rollout.

📌 Operations Coordinator (Quinte West)
🏢 Warehouse Anywhere
📍 Quinte West