Job Summary:

The Operations Manager is responsible for the efficient, standardized, and high-performing operation of all administrative and operational functions within the Erie Shores Family Health Team. The Operations

Manager reports to the Executive Director. This is a full-time role (37.5 hours per week), although four days per week may be an option for the right candidate. Occasional evenings or weekends may be required.

Core Competencies:

- Bachelor's degree in a relevant field (Health Sciences, Business Administration, Nursing, etc). Master's degree an asset.
- Minimum of 3 – 5 years of progressively responsible healthcare operations experience, including staff supervision.
- Experience in financial management, human resources, quality improvement, healthcare regulations and privacy legislation, scheduling and workflow management.
- Strong leadership abilities and collaborative approach to problem solving,



change management.
- Excellent written and oral communication skills.
- Experienced with EMR software (Accuro preferred), proficient with Office365 workplace. Knowledge of Dayforce/Powerpay an asset.

Job Duties:

Managing multiple operational activities, including:

- Enhancing efficiency of patient access and flow;
- Design and standardization of administrative processes;
- Optimization of digital tools;
- Provide leadership and direction to all administrative staff team members;
- Facilities and site management across the organization;
- Oversight of vendors and contract management;
- Creating and maintaining a workplace culture of trust, equity, and respect;
- Operational financial stewardship.

📌 Operations Manager (Leamington)
🏢 Erie Shores Family Health Team
📍 Leamington