Role Description This full-time, on-site Représentant(e) Service à la clientèle et ventes internes role at EMPREINTE is based in Montréal-Ouest, QC. The representative is responsible for managing inbound and outbound customer communications by phone and email, responding to inquiries, and providing accurate information about products, services, pricing, and order status. Daily tasks include processing orders, preparing quotes, updating customer records, and coordinating with internal teams such as logistics, production, and accounting to ensure timely delivery and issue resolution.

The role also involves building strong relationships with customers, identifying opportunities for upselling and cross-selling, and supporting sales initiatives to drive revenue and customer retention. The representative is expected to maintain high service standards, follow established procedures, and contribute to continuous improvement of customer experience.

Qualifications

- Strong customer service skills,



with a focus on Customer Satisfaction and Customer Retention.
- Excellent Communication abilities, including professional Phone Etiquette and explicit written communication.
- Proven experience in Customer Service roles, preferably in an internal sales or call center environment.
- Ability to manage multiple tasks, prioritize workload, and stay organized in a fast-paced setting.
- Comfort with CRM or order management systems and basic office software (e.g., email, spreadsheets).
- Attention to detail and problem-solving skills to resolve customer issues efficiently and accurately.
- Ability to collaborate effectively with cross-functional teams and work on-site in Montréal-Ouest, QC.
- Fluency in French and proficiency in English, both spoken and written, to support diverse customers.
- Previous experience in B2B customer service or inside sales is an asset.

📌 Représentant(e) Service à la clientèle et ventes internes (Montreal West)
🏢 EMPREINTE
📍 Montreal West